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FAQ

💳 Ordering & Payment FAQ – SensuTherapy

❓Can I Cancel or Modify My Order After Placing It?

We process orders quickly to ensure fast delivery, so cancellations and changes are limited.

Cancellation & Changes:
You may cancel or change your order within 1 hour of placing it.
Once it’s in progress or shipped, it cannot be changed or canceled.

💡 If your order has already shipped, you can request a return or exchange after receiving it.

💱 How Does Currency Conversion Work?

All prices are shown in your local currency as an estimated conversion from our base price in USD.

  • The final charge depends on your payment provider’s exchange rate and any fees.

  • Some banks or cards may apply additional charges — please check with your provider for accuracy.

🎟️ Can I Use a Coupon and Store Credit Together?

You can only apply one discount method per order.

❌ Coupons and store credit cannot be combined.
✅ You may choose to apply either a coupon code or store credit during checkout.

💡 Make sure to enter your email and full shipping address before applying a coupon.

🧾 How Are Taxes and Shipping Costs Calculated?

  • Shipping costs are calculated based on your location and shipping method at checkout.

  • Taxes, if applicable, will also be shown before payment confirmation.

  • Free shipping may apply to qualifying promotions or bundle deals.

If you have any other questions, feel free to reach out to us via:
📩 Email: help@sensutherapy.com