Shipping
Shipping & Order Tracking FAQ – SensuTherapy
🔍 How Can I Track My Order?
You can easily track your order via our Track Your Order page.
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Just enter your order number and email to view real-time updates.
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You’ll also receive a shipping confirmation email with your tracking link.
📩 Didn’t get a tracking email?
Check your spam, junk, or promotions folder.
⏱️ How Long Does Shipping Take?
Shipping times may vary depending on your location and the shipping option selected during checkout.
📦 Estimated Delivery Times:
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Standard Shipping: 4–8 business days
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Express Shipping: 2–4 business days
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International Shipping: Varies by country & customs process
🚨 Note: Shipping may be affected by holidays, customs clearance, or courier delays.
🌍 Where Does SensuTherapy Ship From?
📍 Indonesia (Main Warehouse)
💰 How Much Does Shipping Cost?
Shipping fees depend on your destination and shipping method.
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You’ll see the full shipping cost at checkout before you confirm payment.
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✨ Free shipping is available during certain promotions or bundles.
🚚 My Tracking Status Isn’t Updating. What Should I Do?
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It’s normal for tracking to update within 24–48 hours after shipment.
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If there’s no update for 5+ business days, feel free to reach out to our Customer Support.
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If your package is marked “Delivered” but not received, please:
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Check with neighbors or building reception
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Contact your local delivery service
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